GOT QUESTIONS?
Frequently Asked Questions
Got questions? We've got answers!
We use only pet-safe, non-toxic materials — think BPA-free food-grade bowls, OEKO-TEX certified fabrics on our beds, and durable, chew-resistant hardware on our leashes. Everything is chosen to be gentle on your pet and tough enough for everyday adventures.
Every product page includes a detailed size guide with weight ranges and measurements. For beds, measure your pet nose-to-tail while they're stretched out and add a few inches of wiggle room. Between sizes? We always recommend going up so there's room to sprawl.
Most of our beds feature removable, machine-washable covers — just zip off, wash cold, and air dry. Bowls are dishwasher-safe, and leashes and collars can be wiped down or hand-washed with mild soap. Care instructions are printed right on each item's tag.
Orders ship within 1–3 business days, with standard delivery arriving in 7-12 business days across the US. You'll get tracking the moment your order leaves our warehouse. Need it faster? Expedited options are available at checkout.
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